Your new epilepsy alarm will be dispatched via Royal Mail. You will receive delivery updates from Royal Mail including when your order has been dispatched, and when they expect to deliver it to you.
Use the button below to track your delivery once Royal Mail have sent you a tracking ID.
Track Your Order| Order value | Delivery fee |
| Below £500 | £10 |
| £500 or above | £15 |
We are dedicated to serving customers across England, Scotland, Wales, and Northern Ireland, including the Channel Islands and the Isle of Man.
Unfortunately, we are unable to offer international shipping.
Please note, our products are popular and tend to sell out quickly. When that happens, there may be a delay of up to 10 working days while we acquire more stock.
Your satisfaction is our priority and we understand that sometimes a product may not be exactly what you need.
If your new epilepsy alarm isn’t right for you, you can return it within 30 days from the date of delivery in its original condition.
To initiate the return process, please contact our customer service team. Once we receive and inspect the returned device, we will process your refund within 14 business days.
Return your order securely in its original condition and original packaging and send it to the address below using a tracked and insured shipping service:
EAUK Returns Dept Telecare24 Ltd 2 Trident Court, East Moors Road Cardiff, CF24 5TD
Please note that return shipping costs are the responsibility of the customer unless the item is faulty. Please return your package using a tracked and insured shipping service in order to ensure it arrives safely.
