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You can also contact us on live chat during office hours.

Our customer service team are available online and on the telephone from 9am to 5pm Mon-Thurs, and 9am to 4.30pm on Fridays, except bank holidays. If you have a monitored alarm, our emergency response team are available 24/7, and can be contacted by activating the alarm.

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      Find out why thousands of families around the UK trust us to look after their relatives.