With Christmas and the new year right around the corner, and our team planning in some well earned holiday, we want to let you know of any changes to our normal operations that you can expect.
Our emergency care team will still be on hand
If you have an alarm which is monitored by Telecare24, please rest assured that our team will still answer. When we say that our monitoring service is 24/7, 365 days a year, we mean it. That doesn’t change over the Christmas and New Year period.
Our normal office will be closing for Christmas
The administration, customer services and sales office will be closed from 5 pm on Wednesday 23rd December. We’ll be back in the office at 9 am on Tuesday 29th December. We’ll also be closed on New Year’s Day.
Please note, this is a different office to where our emergency care team are based. That team will continue to answer emergency calls 24/7, with no change over Christmas or New Year.
|Wednesday 23rd December||9am to 5pm|
|Thursday 24th December (Christmas Eve)||Closed|
|Friday 25th December (Christmas Day)||Closed|
|Saturday 26th December (Boxing Day)||Closed|
|Sunday 27th December||Closed|
|Monday 28th December (Public Holiday)||Closed|
|Tuesday 29th December||9am to 5pm|
|Wednesday 30th December||9am to 5pm|
|Thursday 31st December (New Year’s Eve)||9am to 5pm|
|Friday 1st January (New Year’s Day)||Closed|
|Saturday 2nd January||Closed|
|Sunday 3rd January||Closed|
|Monday 4th January||9am – 5pm (back to normal, Mon-Fri)|
What to do if you need technical support
Technical support will be closed from 5pm on the 23rd December and back open on Monday 29th December at 9am. Most technical issues have a simple fix, which can be found in the guides below.
If you’re not having any luck with the troubleshooting guides, please e-mail us on [email protected] and we will get back to you on our return to the office.
Guides for troubleshooting your alarm
Order online as soon as possible
To get set up in time for Christmas, we recommend that new customers order online as quickly as possible.
Any orders placed from Monday 21st December onwards will have a 10 working day delivery timescale until the New Year.