Blog Epilepsy Alarms UK official blog for news bulletins, product updates, awareness campaigns and helpful information for those with Epilepsy, their families and carers.

Christmas and New Year Opening Hours

We’re planning some closures over the December period in line with the bank holidays.

In addition, we want to make you aware of possible delays with shipping that we tend to see at this time of year due to how busy things get for our couriers.

Our emergency care team will still be on hand

If you have an alarm that is monitored by Telecare24, please rest assured that their team will still answer if you trigger your alarm. When we say that our monitoring service is 24/7, 365 days a year, we mean it. That doesn’t change over public holidays.

Our main office will be closing for Christmas

Our office will be closed on 24th December. We’ll be back at 9 am on 28th December. We’ll also be closed on 31st and reopened 3rd January which is the adjusted public holiday for New Year’s.

Please note, this is a different office from where the Telecare24 monitoring team are based. They will continue to answer emergency calls 24/7.

DateOperating Times
23rd DecemberOpen from 9 am to 4:30 pm
24th DecemberClosed
25th December (Xmas Day)Closed
26th December (Boxing Day)Closed
27th December (Public Holiday)Closed
28th December Open from 9 am to 5 pm
29th DecemberOpen from 9 am to 5 pm
30th DecemberOpen from 9 am to 4:30 pm
31st DecemberClosed
1st January (New Year’s Day)Closed
2nd JanuaryClosed
3rd JanuaryOpen from 9 am to 5 pm
Return to normal9 am – 5 pm Mon-Thursday
9 am – 4.30 pm Friday
Closed on weekends

What to do if you need technical support

Technical support will be closed from 24th of December and back open on 28th December at 9 am. Most technical issues have a simple fix, which can be found in the guides below.

If you’re not having any luck with the troubleshooting guides, please e-mail us at and we will get back to you on our return to the office.

Guides for troubleshooting your alarm

Order online as soon as possible

To get set up in time for Christmas, we recommend that new customers order online as quickly as possible.

  • Orders received before 10am on 22nd December will be dispatched on the same day. Delivery expected 23rd December – 28th December.
  • Orders placed between 23rd and 29th December will be dispatched on a next working day basis. Delivery expected between 29th – 31st December.
  • Orders placed between 30th December and 2nd January will be dispatched the next working day with delivery expected between 4th – 7th January
Please note: Whilst we aim to complete all orders within this timeframe, we cannot guarantee delivery dates. Any Royal Mail strike action announced may also impact our delivery services

Find out why thousands of families around the UK trust us to look after their relatives.