Emma joined Epilepsy Alarms UK in its infancy and has been vital in shaping the service into what it is today. As Customer Care Manager, Emma epitomises the company's core values and provides an ethic... Read More
Christmas and New Year Opening Hours
With the Christmas and New Year holidays in mind, please take note of some changes to our normal hours of operation.
In addition, we want to make you aware of possible delays with shipping that we tend to see at this time of year.
Our main office will be closed for parts of the Christmas period and New Year’s Day
To get set up in time for Christmas, we recommend that new customers order online as quickly as possible.
- Our main office (for orders and general customer service) will be closed on Thursday 25th December and will reopen on Monday 29th December. It will also be closed on Thursday 1st January for the New Year holidays.
- Delivery is usually within 10 working days, however, please allow a few extra days over the festive period for your order to arrive.
| Date | Operating Times |
| Thursday 25th December 2025 (Christmas Day) | Closed |
| Friday 26th December 2025 (Boxing Day) | Closed |
| Saturday 27th December 2025 | Closed |
| Sunday 28th December 2025 | Closed |
| Monday 29th December 2025 | Opened (from 10am – 3:30pm) |
| Tuesday 30th December 2025 | Opened (from 10am – 3:30pm) |
| Wednesday 31st December 2025 | Opened (from 10am – 3:30pm) |
| Thursday 1st January 2026 (New Year’s Day) | Closed |
| 2nd January (From here on, our main office returns to normal hours) |
9 am – 5 pm Mon-Thursday 9 am – 4.30 pm Friday Closed on weekends |
What to do if you need technical support
Most technical issues have a simple fix, which can be found in the guides below.
If you’re not having any luck with the troubleshooting guides, please e-mail us at support@epilepsyalarms.co.uk and we will get back to you on our return to the office.
Guides for troubleshooting your alarm
About The Author
