Here at Epilepsy Alarms we totally appreciate that for some, purchasing an epilepsy alarm may present a significant financial challenge. The fact that many of these devices are not available through the NHS is something we continue to campaign for. Sadly, until then many of these devices are only available on the private market.
Our ultimate vision is to help as many families as possible who care for someone with epilepsy to have the opportunity to own an epilepsy alarm. We believe everyone who is touched by this condition should have access to these devices, whether that’s a simple bed sensor such as the Alert-it Companion, or the sophisticated Embrace2 wrist-worn watch from Empatica.
To help us achieve our vision, we are delighted to now offer Klarna as a purchase option for customers.
What is Klarna?
Klarna is a secure payment method used by over 80 million people, that allows you to purchase the equipment you need and spread the cost across 3 equal payments, with no interest. That gives you the flexibility to purchase and pay over a period of time, rather than in one lump sum.
How Do I Pay by Klarna?
Paying for your epilepsy device is simple. Just select the Klarna option at our checkout and enter your card details as normal. Klarna will take care of the rest.
When your order has been dispatched, Klarna will take your first payment, followed by a further payment 30 days later and then a final payment after 60 days.
Klarna will send the notification of your first payment and will notify you ahead of time about your subsequent payments, so there are no surprises.
Let’s imagine you purchase an Embrace2 epilepsy watch and select to pay by Klarna. This is how Klarna will slice up your payment:
Embrace price: £249
Payment at point of order: £83
Payment day 30: £83
Payment day 60: £83
Interest charged: £0
Am I eligible to use Klarna Pay in 3?
To use Pay later in 3 you must be at least 18. Whilst this option is widely promoted, Pay later in 3 is subject to your financial circumstances. When choosing Pay later in 3, our assessment will not affect your credit rating.
Can I pay my balance early?
Yes! If you want to pay the outstanding balance of your Pay later in 3 purchase early, simply log in here, go to the order page and select “Pay off early”.
What information will I need to use Pay in 3?
If you want to make a purchase with Klarna using Pay later in 3, you’ll need to provide the following details: Your phone number, e-mail Address, billing address and a valid debit/credit card.
All correspondence will be sent to your email address, however, your mobile number is required should we need to reach you. It’s important that all this information is up to date otherwise you will not receive your payment schedule and any updated order information.
What happens if I cancel or return my order?
As soon as we accept your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts already paid.
How long do I have to wait for my refund?
Once Epilepsy Alarms register your cancellation or return, the repayment will be processed in five to seven working days. In the case of a return or cancellation of an order where you have not yet paid, no refund will be made.
Returned or cancelled orders should first be registered with Epilepsy Alarms customer service.
What happens if I don’t pay for my order?
Klarna will automatically attempt to collect payment for your Pay later in 3 purchase from the card you entered at checkout. You can find out when your payments will be taken in the email that you received at the time of purchase or by logging in to Klarna. If the automatic payment fails, we’ll make another attempt to collect payment two days later. If this also fails, Klarna will issue you a statement for the full outstanding order, which will become payable 15 days later.
What happens if I am rejected by Klarna?
To increase your opportunity to use Klarna, please ensure your name and billing address match those held by your bank account or electoral roll. If your application initially fails please retry – ensuring the delivery of your order is to your billing address.
Can I change the card I use to make a payment?
Your second and third payments will be automatically taken from the card you entered during the checkout process. If you need to change the payment card, simply log in to the Klarna app, head to your Pay later in 3 order and select “Change card”, then enter your new card details.